GENERAL:

Can I modify my subscription? Yes, aboneo is flexible. Your first package will be send immediately after the order. The following shipments are issued every 1, 2 or 3 months. Before the following shipments, you will be notified by an email allowing you to shape your subscription to your consumption. For example, if you have enough cream left, you can easily remove the product from your subscription from the next shipment and charge it again for the next shipment.

Can I do a single order without subscription? Yes, in the first step of the order ("Delivery Information"), you have to choose between the subscription and the flash order.

Can I pay my subscription in Euros or Swiss Francs? Yes, by default the payment currency is Swiss Franc (CHF). Nevertheless you can change the currency to Euro.

Access and security 1. The access to Aboneo is secured with a login ID and password. 2. Login ID and passwords are issued and sent by Aboneo whenever the contract is concluded. 3. The subscriber undertakes to keep all information private. 4. All transaction initiated using the subscriber’s confidential data (login and password) is considered valid.

Can I suspend my subscription at any time? Yes, the suspension or modification must be recommended by a email including your Name, email address and mailing address with your desire to suspend or modify your subscription.

CONTACT LENSES:

Can I use eye drops with my contact lenses? Yes, but you should use eye drops specifically recommended for use with soft hydrophilic (water-loving) contact lenses. Check with your eye doctor, or the eye drop manufacturer, for more information. And check with your eye doctor when using any other drops while wearing contact lenses, as mixing even approved solutions can sometimes cause problems.

How should I clean my contact lenses?Ask your eye doctor about recommended lens care products. We recommend that only multipurpose or peroxide-based solutions and neutralizers designed for soft-contact lenses be used with our products for cleaning and disinfection. We do not recommend heat disinfection. Daily disposable lenses do not require cleaning. Simply throw it out at the end of the day and replace it with a fresh lens the next morning.

I left my contact lenses in the car – and I think they may have gotten very hot. Is it safe to still wear them? If the lenses are still snugly sealed in their original foil packages, they’re safe to use. If, however, your lenses are out of their original foil package and in your own lens case, we recommend they be discarded.

Can contact lenses get lost behind my eye? Not a chance. It’s physically impossible for a contact lens to get lost “behind” your eye. A thin membrane covers your eye and connects to the inside of your eyelids, so the lens is unable to move off the front surface of your eye.

Can contact lenses get fused to my eye? No. In the vast majority of cases, contact lenses are easily removed using the method your doctor recommended. Contact lenses can always be removed with a little patience.

A friend of mine puts her contact lens in her mouth to rewet it. Is this a good idea? Never. The mouth is not a sterile environment. If you need to rewet your lenses, use contact lens rewetting drops or sterile saline solution. Your eye doctor can recommend the best product for you and your lenses.

According to the expiration date on the lens package, they’ve expired. Can I still wear them? No. The expiration date represents the time period that we can ensure the lens and solution is sterile. No lens should be used beyond its expiration date.

I've forgotten to replace my lenses according to my eye doctor's prescribed replacement schedule. What should I do now?Remove your current lenses immediately and replace them with a fresh pair. If you’re out of lenses, remove your current lenses and call your eye doctor to reorder. If your lenses are causing irritation, please contact your eye doctor immediately, and follow their advice.

A friend of mine has never worn contact lenses and wants to try mine on. Is this okay? What if I disinfect the lens before and after she tries it? Do not share your lenses with your friend. Your contact lenses are medical devices that have been specially fit by your eye doctor for your unique vision needs and the unique shape of your eye. Instead, tell your friend to ask her eye doctor for recommendation.

Can I wear contact lenses while participating in sports or recreational activities? Bring it on. Contacts offer exceptionally crisp, clear vision and players don't have to worry about them fogging up, falling off or breaking during a game like glasses may. You won't experience a loss of peripheral (side) vision like you can with glasses. It's also easier to wear protective goggles with contact lenses. When it comes to swimming or other water sports, ask your eye doctor about wearing contact lenses.

How old do I have to be to wear contact lenses? Contact lenses are a great option for many ages. There’s no minimum age. Lots of teens, and even some pre-teens, wear contact lenses. The average age teens first get contacts is 13, but it has been shown that some younger children – even as young as 8 – are mature enough to wear and care for contact lenses. Successful lens wear depends more on responsibility and attitude than age. It’s important to see an eye doctor to help determine whether contact lenses are right for you. An eye doctor can also determine which type of contact  lenses are best for your vision correction needs, and teach you about proper contact lens wearing and care.

Can I wear my contact lenses overnight? Some Contact Lenses can be worn while you sleep. Only your eye doctor can determine if sleeping in your contact lenses is right for you and provide you with information on proper use.

Can I continue using my glasses if I start wearing contact lenses? Of course. You can wear both contact lenses and glasses, alternating for specific activities, needs, or preference. However, contact lenses can be used full-time. The choice is yours.

MEDICAL DEVICES:

A contact lens is a prescription device that must be fit and prescribed by an eye doctor. Borrowing contact lenses, or obtaining them without a prescription, could lead to serious problems.

All eyes might look pretty much the same, but everybody’s are slightly different. That's why it's important to have your eye doctor fit your contact lenses for your particular eye shape and size.

Even if you've been wearing contacts for years, it's a good idea to have your eye doctor check your prescription annually or bi-annually to make sure that your lenses offer the best possible fit for your eyes.

We recommend that you see your eye doctor at least once a year. Regular eye exams encompass much more than simply correcting your vision and can even show early signs of other health problems.